Survey half-days
Book a survey
Pick a half-day, say where the water shows, add a photo. The half-day is yours the moment you send.
How the half-days work
- Monday to Friday, two half-days each: a morning, arrival between 8:30 and 12:30, and an afternoon, arrival between 13:00 and 17:00.
- From the next working day up to three weeks ahead. Never the same day, and not on bank holidays in England.
- One survey per half-day, so one booking fills it. A half-day shown as taken is booked by someone else; nothing is held back to look busy. One booked in the last minute or so may still show as free: booking it tells you at once, and you pick another.
Weather and access
A survey goes ahead in light rain, which shows where the water goes. Nobody goes up a ladder or onto a tower in strong wind, on ice or in a downpour: if the day rules that part out, the look from the street and from the loft still happens, and you pick another half-day for the rest on the manage page.
Someone over 18 needs to be in for the half-day, with the loft hatch reachable. In a house divided into flats the top flat has to agree to the visit. Nobody is asked to go up on the roof themselves.
What happens to what you send
The booking and its photos are stored the moment they arrive, under your reference, and are used to plan and carry out the survey and for nothing else. They delete themselves 30 days after the half-day you booked; moving the booking moves that date with it. Cancelling deletes your details and photos at once and keeps only the reference, the time you cancelled and a one-way fingerprint of your email, for 30 days, so the manage page can say what happened.
Photos are re-drawn in your browser before sending, which removes the location and device details a phone writes into a picture; for photos sent without scripts the same details are removed when they arrive. Only someone holding both the reference and the email can see them. To stop floods of bookings, the address of your connection is counted for one minute and never stored with the booking. The site sets no cookies. The privacy policy lists everything kept, why, for how long and your rights over it; to have a booking deleted, cancel it on the manage page.